Refund Policy

Full Refund:

Group Tour: Minimum number of travelers are required to operate the group tours. If the minimum number won’t be gathered 10-15 Days before travel then we will refund the full paid package money to the customer.

Note: If a traveler chooses a tour that may be more expensive than the original product, client should consider for paying the additional cost.

Partial Refund:

Air Ticket / Bus Ticket / Launch Ticket:
When any customer purchase ticket from Tourisonn ltd. and customer decides to cancel or refund the ticket before Travel then Tourisonn ltd. will return  as per Airlines rules of partial refund/cancel amount to customer after receiving from Airlines.

Note: If any client complete half payment for ticket booking and fail to pay rest amount before travel then Tourisonn ltd. has the right to cancel the Ticket. After getting refund money from Airlines Tourisonn ltd. will return a portion of amount to client after deducting charges.

What Cannot be Refunded!

  • We make all hotel and tour schedule ahead of time. ( It depending on Tour Operator & Hotel Policy due to many hotel’s reservation is non-refundable )
  • Important. Any person who doesn’t appear on the day of departure will not be refunded.
  • If we don’t receive any mail/written cancellation request before 3 – 5 days of travelling we will not refund and accept it as confirmed tour.
  • Hotel extensions and instant confirmation products (admission tickets, all kinds of tickets) CANNOT be exchanged or refunded once confirmed.

Cancellation Policy

The cancellation fee will take into effect once you submit your reservation. If your booking can not be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer to review the cancellation policy fully.

Hotel Reservation:

  • 100% free cancellation 7-14 days before of departure prior to as per destination. (It depending on Hotel Policy due to many hotel’s reservation is non-refundable)
  • 0% refund for cancellations within 2 – 5 Days.

 

 

Single/Multi Day Tour Packages:

(Tour packages for single days or longer than one day with accommodation, transfer, and other activities)

Cancellation Made Within Refund Policy
3 - 5 Days Prior to Departure Date 0% of total purchase amount can be refunded
6 - 15 Days Prior to Departure Date 50% of total purchase amount can be refunded
16 - 24 Days Prior to Departure Date 75% of total purchase amount can be refunded
25 + Days Prior to Departure Date 100% of total purchase amount can be refunded

 

Note: Cancellation fees are calculated based on the date you make Cancellation Request and travel service start date.

Reservations paid by wire transfer, cash deposit, or money order/traveler's check/cashier's check will be refunded via cash or bank transfer. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

How to Cancel a Reservation

We accept email/written cancellations from Customer.

Tourisonn Ltd. strongly recommends all travelers to acquire travel insurance on medical, trip cancellation and baggage, etc. We act as an agent providing tour, transfers and accommodations. Due to the Cancellation Policy for your tour and the unexpected events that can possibly occur, your party will benefit from purchasing Travel Insurance for your reservation.

Pandemic Situation

On pandemic situation cancellation/refund will depend on airlines policy, hotel policy and some tour operator as we make the payments in advance to avoid any situations.

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